Dialer services
Everything in the Exafone dialer, from the pacing mode to the moment a human answers and the retry that follows a busy tone.
Predictive Dialer
Statistical pacing anticipates when the next agent will be free and how likely the next number is to answer. Dead-ring time comes off the agent’s hour. Abandoned calls stay under the drop-rate threshold you configure.
- Dial-ahead against agent availability
- Answer-probability pacing
- Configurable drop-rate cap
- Skill-based connect on live answer
- Auto-retry when nobody is free to take the call
Progressive Dialer
One call for one ready agent. The next number is placed as soon as wrap-up ends, so the desk does not sit idle, and a customer never hears silence because no agent was free.
- Strict 1:1 agent readiness
- Zero dropped connects
- Dial on wrap-up complete
- Same campaign lists and skills
- Safe mode for regulated outreach
Ratio Dialer
A fixed pace of one, two, or three calls per ready agent. Occupancy sits above one-to-one progressive dialing. The supervisor sets the abandon rate instead of a pacing model deciding it.
- 1, 2, or 3 lines per ready agent
- Supervisor-set abandon rate
- Higher occupancy than progressive
- Campaign caller ID on every leg
- Pause, resume, and end-of-day controls
Preview Dialer
The agent sees the customer profile, prior records, or CRM history before the call is placed. Built for high-value sales, debt restructuring, and complex B2B leads where the first sentence matters.
- Screen-pop before dial
- Script with field interpolation
- Agent-confirmed dial
- Webhook speed-to-lead triggers
- Disposition and callback on the same record
Call Blast
Agentless voice notifications, text-to-speech messages, and interactive IVR at list scale. Where you configure it, a keypress routes the caller to a live agent on the same campaign.
- Recorded prompts and text-to-speech
- Interactive IVR and DTMF
- Press-to-connect into a live desk
- Campaign caller ID
- Disposition of played, answered, and opted out
WebRTC Agent Cockpit
No softphone install. The live answer lands in the browser with a CTI screen-pop, a branching script, and one-click disposition. Hold, mute, transfer, and conference stay on the same desk.
- Browser calling
- CRM and contact screen-pop
- Branching objection scripts
- One-click disposition
- Scheduled callback when the agent is next idle
Campaign & List Controls
Start and end dates, daily calling windows, pause and resume, concurrent channel caps, and retry rules with cool-off windows and a maximum attempts per day.
- Skills and ring strategy
- Round robin, least recent, fewest, random, or weighted
- Retry only selected outcomes
- Timezone and calling-hour guardrails
- WhatsApp or SMS drip on no-answer
Supervisor Floor
A live wallboard of agent status, idle wait, talk time, and drop ratio. Supervisors listen, whisper, or barge without leaving the floor view, and every disposition is available for audit.
- Live agent and campaign wallboard
- Silent listen
- Whisper and barge-in
- Disposition audit
- Dual-channel recording and activity log
DNC, Consent & Compliance
Suppression lists load through the Do Not Call API. An opt-out is stored and that number is skipped on the next attempt. Calling-hour locks, attempt caps, and drop-rate limits apply before the dial.
- Do Not Call API and opt-out skip
- TRAI preference and consent check
- Drop-rate and attempt caps
- Calling-hour locks
- Recordings and call data retained in India
See the dialer on your list
Bring a campaign shape — collections, sales, reminders, or NDR — and we will walk the pacing mode, caller ID, and cockpit.