About Exafone

Exafone is the complete next-edge dialer for outbound teams that need more conversations per hour without burning lists or breaking calling rules. One campaign engine runs predictive, progressive, ratio, preview, and call-blast dialing, then hands a live answer to a browser cockpit with the customer already on screen.

Our Mission

Maximize connect rates and accelerate agent velocity. Exafone pairs algorithmic auto-pacing with smart caller-ID reputation, DNC scrubbing, and live CRM screen-pops, and keeps every attempt inside calling hours, attempt caps, and drop-rate limits.

What the dialer covers

  • Predictive, progressive, and ratio pacing — dial ahead, one-to-one, or at a supervisor-set calls-per-agent pace
  • Preview dialing — profile, history, and script before the call leaves the desk
  • Call blast — voice notifications, text-to-speech, and IVR with optional press-to-connect
  • Caller-ID reputation — geo-matched DIDs, spam tracking, and cool-off rotation
  • Agent cockpit — WebRTC in the browser, one-click disposition, callbacks, and on-call controls
  • Supervisor floor — live wallboard, silent listen, whisper, and barge-in
  • List hygiene — DNC API, consent opt-out, timezone guardrails, and retry cadences with WhatsApp or SMS fallback

Why teams choose Exafone

One campaign engine

Lists, skills, caller IDs, dispositions, and retry rules are shared across every dialing mode. Switching from preview to predictive does not mean a second platform.

Connect rate, not just dial rate

Local CLI rotation and reputation cool-off are built into pacing, so higher dial volume does not get the number tagged as spam.

Compliance on the attempt

DNC scrubbing, TRAI preference checks, calling-hour locks, attempt caps, and a disposition on every recovery call. The client remains the data fiduciary.

CRM-ready

Webhook lead push, click-to-call, screen-pop, and disposition write-back. A new web lead can be preview-dialed within seconds of capture.

Ready to see the dialer?

Tell us your list size, dialing mode, and compliance rules. We will map a campaign workflow and walk through the cockpit.

Contact Us