Enterprise Outbound Dialer
The Complete Next-Edge Dialer
Maximize connect rates. Accelerate agent velocity.
Exafone couples algorithmic auto-pacing with smart caller-ID reputation and live CRM screen-pops.
Five dialing modes. One campaign engine.
Predictive, progressive, ratio, preview, and call blast run on the same lists, skills, caller IDs, and retry rules — with a browser cockpit for the live conversation.
Adaptive pacing
Predictive Dialer
Anticipates agent availability and answer probability, dials ahead of idle time, and keeps abandoned calls inside the drop-rate cap you set.
Learn more →Zero drop
Progressive Dialer
Places the next call only when an agent is ready. Dialing starts as soon as wrap-up ends, with no dropped calls and no silent pickups.
Learn more →Fixed pace
Ratio Dialer
Dials a fixed pace of one, two, or three calls per ready agent. Occupancy stays above one-to-one progressive dialing, and the supervisor sets the abandon rate.
Learn more →High touch
Preview Dialer
Shows the customer profile, prior records, and CRM history before the call is placed. Built for complex sales, restructuring, and high-value leads.
Learn more →Automated notifications
Call Blast
Delivers voice notifications, text-to-speech messages, and interactive IVR flows at scale, with press-to-connect routing where you configure it.
Learn more →WebRTC
Agent Cockpit
A browser desk with no softphone install: screen-pop, branching scripts, one-click disposition, scheduled callbacks, and hold, mute, transfer, and conference.
Learn more →Core performance enablers
What changes when pacing, caller-ID health, and the agent desk sit in one outbound platform.
+35–50%
Verified call pick-up
CLI and number reputation shield. Local geo-matched caller IDs rotate with spam-score tracking and cool-off cycles, so outreach stays trusted.
3.2×
Response on cold leads
Message retry cadences. Unanswered and busy outcomes switch to a WhatsApp or SMS drip instead of burning the next voice attempt.
30%
Lower handle time
WebRTC agent cockpit. Dynamic scripts, one-click disposition, and a CRM screen-pop remove tool-switching from the live call.
Six outbound bottlenecks, handled in the dialer
High spam tagging
Carrier CLI rotation and local DID allocation keep your numbers clean and answerable.
Agent idle waste
Auto-pacing removes manual dialing, busy tones, and invalid numbers from the agent desk.
Burned contact lists
Timezone-aware attempts, daily call-count limits, and smart recycling preserve lead value.
Regulatory penalties
Real-time DNC scrubbing, drop-rate caps, and calling-hour locks sit on every campaign.
Slow speed-to-lead
A webhook can launch a preview dial within seconds of a web-form or CRM capture.
Supervision gaps
Live floor view with silent listen, whisper coaching, barge-in, and disposition audit.
Built to the rules that govern Indian outbound calling
DoT and TRAI guidelines, TCPA safe-harbor drop limits, DND preference and consent checks, calling-hour locks, and the Digital Personal Data Protection Act, 2023 with the DPDP Rules, 2025. Campaign lists are used only for the purpose they were loaded for. Call data and recordings stay in India.
Ready to raise connect rates?
Run predictive, progressive, ratio, preview, and call-blast campaigns from one dialer, with a browser cockpit and supervisor tools on the same floor.