Best Practices8 min read
Predictive vs progressive: when to dial ahead
How drop-rate caps, agent readiness, and list quality decide whether a campaign should pace ahead or stay strictly one-to-one.
Exafone Team
2024-01-15
Exafone Blog
Notes on pacing, caller-ID reputation, list hygiene, and the live answer — from teams running the Exafone dialer.
Best Practices6 min read
Keeping caller IDs off the spam list
Why geo-matched DIDs, rotation, and cool-off cycles change pickup rate more than adding another line per agent.
Exafone Team
2024-01-10
Technical7 min read
A browser cockpit for the live answer
What changes in handle time when the script, disposition, and screen-pop land in the same WebRTC session as the connect.
Exafone Team
2024-01-05
Tutorial8 min read
What to do with a no-answer
Retry windows, daily attempt caps, and when an unanswered call should become a WhatsApp or SMS drip instead of another dial.
Exafone Team
2024-01-01
Security9 min read
DNC, calling hours, and the attempt record
How suppression, consent, and a disposition on every recovery call keep a high-volume list inside the rules.
Exafone Team
2023-12-28
Architecture7 min read
Speed-to-lead without burning the list
Webhook ingestion, instant DNC scrubbing, and a preview dial in the first seconds after a form is submitted.
Exafone Team
2023-12-20
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