OTEC Enterprise Cloud


Alcatel-Lucent OpenTouch Enterprise Cloud


OTEC provides professional cloud collaboration and communications services to medium and large enterprises and organizations  (between 100 and 5 000 employees) located on one to multiple sites around the globe (EMEA, APAC,  America).

Key Benefits


  • Shift from CapEx to OpEx with a monthly subscription. Traditional telephony is capital expense-intensive. Nowadays multimedia traffic (voice, video and data)  is software-based and does not no longer require Capex investment.
    Use of hosted UC is software subscription based.
  • Have your ICT resources focus on strategic priorities instead of provisioning.
  • Be agile:
    • Deploy the latest collaboration applications in a flexible way.
      With hosted UC all end users will be routed to a central platform managed by the UC service provider. With premises-based UC success is largely dependent on the expertise of the local in-house ICT employees.
    • Adapt  to changes of remote sites, users and applications easily. Automation is included in UC and enable a very quick configuration of thousands of users and sites in one go and thus without even needing some new  physical infrastructure. This is particularly true for mobile organizations working in restricted infrastructure (Charities in developing countries, Charities and volunteers, mobile fundraising, Hospitality industry (nurses, healthcare centres, hotels, students, transport industry - railways, civil aviation and airports, large campus, ...),​
  • On-board your remote office teams and lower your travelling and transport costs.
  • Enable home working​ and increase your organization's motivation and productivity.
    A home working workforce will help reduce labour and office space costs low and increase the motivation and productivity of your employees.
  • Reduce your ISDN and international telephone bills with SIP Trunking
  • Reduce your ICT infrastructure costs by running voice, data and video traffic on the same infrastructure.
  • Cancel your traditional telephone PBX maintenance bills
  • Enhance your company with a rich set of UC features. 




  • Rich set of business collaboration and communication services:
    • Business Telephony
      • Rich telephony services
      • Multi-line calls, call shift
      • Group calls and supervision, manager/assistant
      • Centralized directory
      • IP, digital and analog phones, Softphones, IP phones over Internet
    • Customer Service:
      • Attendant Console
      • Contact Centre
      • Automated autoattendant
      • Welcome Greetings
    • Conferencing
      • Team meeting
      • Video conferencing
      • Multimedia conferencing
      • Conference phones
    • Mobility
      • One number service
      • DECT/WLAN handsets for on-site mobility
      • Desk sharing
      • Mobile apps (Android, iPhone)
      • Remote workers
    • Collaboration
      • Team collaboration (IM, presence, screen sharing, file sharing, rooms)
      • Multi-device, multimedia experience
      • Collaborate with partners
    • Voicemail, Messaging, Fax
      • Voice message notification
      • Online recording
      • Personal greetings
      • Fax over IP - send faxes from email client, browser, or any printing capable app
    • Recording
      • Rich audio recording facilities
      • Call traffic recording
      • Web-based management and control
    • Management
      • Centralized management (multi-sites)
      • Self-service portal
    • API & Automation
      • Legacy APIs RESTful web services
      • Connectors
    • Resiliency
      • Central redundancy
      • Local site survivability
      • Disaster recovery
    • Security
      • Secured framework
      • Secured applications
      • Access prevention and monitoring, trusted management