One of the things that make UC so attractive is that it facilitates collaboration. The combination of a common interface and the improved sound quality of wideband headsets increases the sense of proximity, regardless of location. This benefits green business initiatives such as working from home and remote cooperation between virtual teams. Moreover, the ability to communicate using any device from any location can turn ‘wasted’ moments into productive ones.
Unified Communications and Collaboration(UCC) is a technology (voice video and data) integrating voice, video, and data (email, instant messaging,...) and presented to the user on any device of their choices (desktop phone, smartphone, tablet, PCs, ...).
UCC includes applications such as presence, click-to-dial, shared screens, auto attendant, operator console/switch board for receptionist, teleconference, contact centres.
Users will experience enhanced freedom and comfort as they can work anywhere and still have access to all business
critical data (phone numbers, email addresses, etc). It’s easy to keep in contact with colleagues no matter where you are, when all applications are integrated into a single interface, including fixed and mobile voice, e-mail, instant messaging, desktop applications and voice over IP (VoIP). A presence indicator, connected to applications such as a calendar and email, gives real time updates on your status and availability to colleagues and vice versa.